1. Introduction
Pacey's Roofing and Plumbing Pty. Ltd. (ABN ) operates the website https://paceysroofingandplumbingau.space and provides roofing and plumbing services across Melbourne VIC and surrounding suburbs. We are committed to protecting the privacy of our clients, website visitors and enquiry contacts.
This Privacy Policy explains how we collect, hold, use and disclose personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). By using our website or engaging our services, you agree to the practices described in this policy.
2. The types of information we collect
We only collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, this may include:
- Your name and, where relevant, the name of a business or body corporate you represent;
- Your contact details, such as your email address and, where you choose to provide it, your property address;
- Details of the roofing or plumbing services you are interested in, including descriptions of faults, leaks or damage;
- Site access information or notes you provide so we can prepare quotes and schedule work;
- Records of your enquiries, quotes, bookings, invoices and communications with us;
- Technical information such as your IP address, browser type and pages visited, collected when you use our website.
We do not knowingly collect sensitive information (such as health information) through this website, and we ask that you do not send us sensitive information that is not relevant to your enquiry.
3. How we collect your information
We collect personal information in a number of ways, including:
- Directly from you when you submit an enquiry, quote request or contact form on this website;
- When you email us at ceo@paceysroofingandplumbingau.space;
- When you speak with us about a job, attend an on-site inspection or otherwise engage our services;
- Automatically, through cookies and similar technologies when you browse our website.
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, if you choose not to provide certain details, we may be unable to provide a quote, attend your property or deliver our services.
4. Why we collect, use and hold your information
We collect, use and hold personal information for purposes including:
- Responding to your enquiries and providing quotes for roofing and plumbing work;
- Scheduling inspections, repairs, restorations and other services;
- Performing and administering the services you engage us to provide, including invoicing and record keeping;
- Communicating with you about your project, warranties and follow-up work;
- Improving our website, services and customer experience;
- Complying with our legal, regulatory and insurance obligations.
We will not use or disclose your personal information for direct marketing purposes unless permitted by the APPs, and you may always ask us to stop sending you marketing communications.
5. Disclosure of your personal information
We respect the confidentiality of your information. We do not sell personal information. We may disclose your information to third parties only where reasonably necessary for the purposes set out in this policy, including:
- Service providers who assist us with website hosting, email delivery, analytics and administrative functions;
- Suppliers and subcontractors engaged to help deliver roofing and plumbing work you have requested;
- Our professional advisers, insurers, and regulators or government bodies where required or authorised by law.
Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles it in accordance with the Australian Privacy Principles.
6. Cookies and website analytics
Our website may use cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are used; however, some parts of the website may not function fully if cookies are disabled.
Analytics data is used in aggregated form to improve site content and performance, and is not used to identify individual visitors.
7. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include limiting access to personnel who need the information to perform their duties and using reputable, security-focused service providers for hosting and communications.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you send us information by email, please be aware that email may not be fully secure.
8. Access and correction of your personal information
You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@paceysroofingandplumbingau.space.
We will respond to your request within a reasonable period. There is generally no charge for access or correction requests; however, we may charge a reasonable fee where a large volume of information is requested, and we will notify you before any fee applies.
In some circumstances permitted by the APPs, we may decline to give you access to certain information. If we do so, we will provide you with our reasons and details of how you may complain about our decision.
9. Notifiable data breaches
The Privacy Act 1988 (Cth) requires us to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if we experience an eligible data breach that is likely to result in serious harm to individuals whose personal information is involved. We maintain practices designed to identify and respond to suspected breaches in a timely manner.
10. Destruction and de-identification
We take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purposes for which it was collected, unless we are required or authorised by law (including record-keeping obligations that apply to licensed trade businesses) to retain it.
11. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can resolve the matter:
- Email: ceo@paceysroofingandplumbingau.space
- Postal attention: Privacy Officer, Pacey's Roofing and Plumbing Pty. Ltd., Melbourne VIC, Australia
Please include details of your complaint and how we can contact you. We will acknowledge your complaint and investigate it promptly, keeping you informed of the outcome.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page with the date of the most recent update. Continued use of our website after changes are published constitutes acceptance of the updated policy.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Pacey's Roofing and Plumbing Pty. Ltd. by email at ceo@paceysroofingandplumbingau.space or through our contact page.